GENERAL QUESTIONS

We’re here to help! If you can’t find the answer you’re looking for in our FAQ, please reach out to us using the contact form in the bottomSomeone on our team will reach out to you within 1-2 working days. 

Unfortunately, we can’t change any information on an existing order once it has already been processed for shipment, including details like your shipping address, billing information, item, size, or quantity. We also cannot cancel orders after they’ve been processed. 

If you haven’t yet received shipping confirmation, we may be able to process an address change or cancellation, but cannot add to or combine orders. Please reach out to us at the email listed above, select the appropriate category, and we’ll make every effort to accommodate your request! 

All orders are subject to our return and exchange policies. Please note an address change or cancellation request is not guaranteed until one of our team members has confirmed your request has been processed.

No. If a size, color, or other variant doesn’t appear online, it is not currently available.

Sales VAT is applied to all Norwegian orders. The VAT is calculated based on applicable sales tax in each country.

In rare cases when an item runs out of stock after your order is placed, we’ll contact you ASAP to exchange the affected item for another of equal value. We make every effort to ensure inventory is accurate to avoid this happening. Note that if we don’t get a response from you within 5 business days, we reserve the right to refund your order in full.

If you place an order on our store, you will be charged for the full cost of your order immediately. If you see any additional pending charges on your account, please allow up to 3 business days for them to reverse. If they do not reverse and you believe there has been a billing error, please reach out to us at the email listed above.

SHIPPING

In most cases orders ship within 2-3 business days. Shipping and delivery dates aren’t guaranteed unless otherwise noted.

Depending on your country, you may be charged customs/import fees. Customs charges and fees are the sole responsibility of the purchaser; we are not responsible for any additional customs charges or fees once your package has left our facility.

Customs fees are calculated based on the contents of each package. If an order arrives via multiple packages, customs fees will not increase but rather be collected upon import of each parcel.

If customs fees and charges are refused at the time of delivery, your order will be returned to us. Once we receive your package, we can refund you for your purchase. If you are unfamiliar with customs fees and charges, please contact your local postal or customs office for more information.

You’ll receive tracking info as soon as your package ships, via the email you placed your order with. Make sure to check all inboxes, including your spam folder, if you can’t find your shipping confirmation.

Please note it can sometimes take up to 24 hours for your tracking link to update.

You have up to 60 days from the date of shipment to claim your package as lost in order to receive a refund for your missing item(s), or a reshipment if stock permits.

For orders shipping within Norway: if you have not received your package within 1-2 weeks after it ships, please reach out to us at the email listed above as soon as possible so we can resolve the issue for you.

For orders shipping within the EU: if you have not received your package within 3-4 weeks after it ships, please reach out to us at the email listed above as soon as possible so we can resolve the issue for you.

For orders shipping outside of the EU: if you have not received your package within 6 weeks after it ships, please reach out to us at the email listed above as soon as possible so we can resolve the issue for you.

If you receive tracking on an order but it has not been updated beyond the “pre-shipment” or “label created” stage within 2 weeks, please reach out to us at the email listed above to look into it for you. 

Please note that we are not responsible for packages lost due to an incorrect shipping address being provided with your order. Shipping delays will occur if you provide an incorrect address at checkout.

RETURNS AND EXCHANGES

For Norwegian Customers:
1. Go to: https://www.bring.no/retur/ and enter the return ID "0572RektorAS". Fill in all the fields.

2. Download return label. The return label is glued to the package you are sending. Deliver the package to your nearest post office in a shop or post office.

NB! The shipment must also be marked with your order number.

Prices including VAT for returns are:

0-2 kg: 60, -

2-5 kg: 130, -

The shipping amount will be deducted from the amount refunded to you.

For international customers:
Please send your items to the following address:

Rektor AS
Sinsenveien 11
0572 Oslo
Norway
Contact: BI@rektor.no

You can return items up to 14 days after you receive the item. We automatically refund all returns. If you want a new product / size, you must place a separate order in the online store. Refunds usually take between 7-10 business days.

Please allow 3-5 business days for your item to be processed. Refunds typically take 2-3 business days to appear in your account once they’ve been processed, but can occasionally take up to 10 business days.

WHAT ARE YOUR DELIVERY TIMES?

Pakke i postkasse: Approximately 1–4 working days

Pakke til hentested: 1-3 working days

Standard Postal Shipment
Europe: Approximately 7–15 working days

USA / Canada: Approximately 15–30 working days

Rest of the World: Approximately 15–30 working days (depending on location)

Please note that this is a guide only and should not be interpreted as a guarantee. Once your order arrives in your country, it is passed to your postal service, who will deliver it to you in keeping with their standard working practices. As standard delivery is by Deutsche post, there is no tracking information available on packages.

If speed of delivery or tracking are important to you, it may be worth selecting the “UPS/DHL” option on the “Checkout” page when placing your order.

Orders should be delivered within 2-4 day to most EU destinations if placed before midday. Delivery times to rest of the world destinations can vary significantly from country to country.

DAMAGED, INCORRECT, OR INCOMPLETE ORDERS

If your item arrived damaged, or you received an incorrect item, we’ll need photos to verify the damage and/or to confirm which incorrect item was shipped. This helps us understand what went wrong, and helps to make sure we prevent similar issues for you and other customers in the future. 

We are only able to process a refund or exchange for damaged and/or incorrect items within 60 days from the date you received the order.

Once we receive the photos, we’ll issue a return label to you via email. Once the affected item is shipped back to our warehouse, we’ll ship you a replacement. Please reach out to our team right away by emailing us at the email listed above. We’ll resolve your issue as soon as possible! 

We are not responsible for any damages to any merchandise once the item has been worn, used, or washed.

Often times the images used on the store are digital mock-ups of what the product is intended to look like. This will typically vary once the product is created and shipped out. 

Feel free to reach out to our team if you feel that the product you received differs greatly from the digital mock-up on the store. Be sure to send a photo or two so our team can see the difference to better help you.

DID WE NOT ANSWER ANY OF YOUR QUESTIONS?

Bi@rektor.no